The entire coat of the pet is thoroughly brushed and then completely combed; all snarls, mats and tangles must be removed before the bath. Bathing before brushing or combing will only cause severe matting and tangling. Pets, like humans, have varying tolerances of pain and discomfort. For instance, one pet may not be bothered by combing out large tangles, while others may get extremely upset if we try to remove just one small snarl.

The brusher/bather makes use of many tools to make this sometimes-troublesome task as easy and gentle on the pet as possible. Ear canals are cared for in this stage be removing excess hair from inside the ears and also cleaning and disinfecting them with a special solution. If a problem with an ear condition is observed, we inform the owner.